Webteam Support / 05

Maintenance
& Support.

Ongoing care that keeps your software secure and running.

A dependable technical team on call—security updates, backups, monitoring and developer time every month, without hiring in-house.

Monthly hours / Updates / Backups / MonitoringGet technical support ↗

Prevent the next problem.

Updates, backups and monitoring before issues reach users.

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Always have a developer.

Reserved hours for fixes and small improvements each month.

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What we resolve

The problems
we solve.

Application Maintenance & Technical Support for software we built—and software we didn't.

Original developer unavailable

A dependable team that learns and supports your app.

No security updates

Regular updates for the framework, packages and server.

Untested backups

Backup checks, so recovery actually works.

Customers find issues first

Monitoring that spots problems before users do.

What you get

Clear outcomes, documented.

Request maintenance & support

Delivered with the workThe fault, explained without jargon.01Reserved monthly support hoursThe fault, explained without jargon.

Delivered with the workChecked on staging before anything goes live.02Security and dependency updatesChecked on staging before anything goes live.

Delivered with the workThe change lives in your repo, not in a zip.03Backup checks and uptime monitoringThe change lives in your repo, not in a zip.

Delivered with the workWhat we did, and how long it took.04Prioritised incident responseWhat we did, and how long it took.

How pricing worksMonthly support planChoose a plan sized to your needs—for example 10, 20 or 40 hours a month—with defined response targets and covered services.→

Before work startsYou approveNo surprise hours. The estimate is agreed first.

What we do

Already have software? We fix it, improve it and keep it running.

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01Bug fixingFind and resolve the errors slowing your product down.

02Upgrade & enhanceModernise the platform and add what your users need next.

03Deployment & go-liveMove to production with the right checks around it.

04Server migrationChange infrastructure without losing continuity.

05Maintenance & supportOngoing care that keeps your software secure and running.

06Code auditKnow exactly what you have before you invest further.

Fixed.Upgraded.Running.

Start with one request ↗

How Webteam Support works

Progress, without
the guesswork.

Five clear steps. You know the scope and the cost before anything changes.

01Submit a requestTell us the issue
02Technical assessmentWe check scope and access
03Estimate & approvalYou approve the cost first
04Engineering workFixed and tested on staging
05Delivery & sign-offYou review, then we release

Submit a request ↗

Ways to work with us

Three ways to
get support.

Pick the model that fits the work. You can start small and change as your needs grow.

Pay as you goEntry level

Hourly technical support

For smaller bugs, configuration problems and quick technical help.

One-hour minimum
Extra time approved before it is used
No long-term commitment

Learn more ↗

Fixed scopeMost chosen

Project-based support

For enhancements, upgrades, deployments and server migrations.

Priced after assessment
Documented scope and milestones
Defined acceptance criteria

Request a quote ↗

Ongoing partnershipRecurring

Monthly support plan

For businesses that need regular developer time and application maintenance.

10, 20 or 40 hours a month
Response targets by severity
Monthly work and time report

Learn more ↗

Maintenance & support — technologies we support

PHP
Laravel
CodeIgniter
React
Node.js
MySQL
Linux servers

How we protect your system

Careful with what
is already live.

Secure access
Temporary access only. Never share passwords in a request.
Backups first
A verified backup before any production change.
Approval before release
Nothing goes live without your OK.
No surprise hours
We ask before going over the estimate.

FAQ