Pay as you goEntry level
Hourly technical support
For smaller bugs, configuration problems and quick technical help.- One-hour minimum
- Extra time approved before it is used
- No long-term commitment
ContactWebteam Support / Plans
Support that
fits the work.
Three ways
to work with us.
to work with us.
Start with a single fix, scope a project, or reserve developer time every month. No surprise hours—you approve before an engineer starts.
Pay as you go · Fixed scope · Monthly planAsk for a quote ↗Ways to work with us
Choose how you
want to work.
Start with a single fix, scope a project, or reserve developer time every month.Fixed scopeMost chosen
Project-based support
For enhancements, upgrades, deployments and server migrations.- Priced after assessment
- Documented scope and milestones
- Defined acceptance criteria
Ongoing partnershipRecurring
Monthly support plan
For businesses that need regular developer time and application maintenance.- 10, 20 or 40 hours a month
- Response targets by severity
- Monthly work and time report
Monthly support plans
Reserved hours,
every month.
Each plan includes security updates, backup checks, monitoring and a monthly work report.Starter
10 hours / month
Small businesses with one application that needs regular care.Ask for a quote ↗Growth
20 hours / month
Active products with frequent fixes and small enhancements.Ask for a quote ↗Partner
40 hours / month
Teams that need a dependable part-time development resource.Ask for a quote ↗Priority levels
Urgent work
comes first.
Response targets are agreed per plan. Resolution time is estimated after we assess the issue.| Priority | What it means | Response |
|---|---|---|
| Critical | Production system down or data at risk | Highest priority |
| High | Major functionality impacted | Prioritised the same business day |
| Normal | Needs attention, workaround available | Scheduled within plan hours |
Rates depend on the technology, the complexity and how urgent the work is. We share a clear rate or fixed quote after the first review, before any work starts.
Response time is how quickly an engineer picks up and acknowledges your request. Resolution time depends on the problem itself, especially in inherited code, so we estimate it after assessment.
Each plan lists covered services and exclusions—for example, large new features are quoted separately. We agree this before the plan begins.
Yes. Many clients start with an hourly fix, then move to a monthly plan once they need regular support.
Webteam Support / Plans